Everyone

Zenith Bank

Lollipop

Background: /nAgent banking is a financial inclusion service which has been adopted by the bank to extend our retail reach across all segments. The agent is expected to render basic financial services on behalf of the bank. /n/nAgency Banking refers to a type of branchless banking to improve financial inclusion, bring banking services/products closer to the people and acquire a wider customer base./n/nOffering: /n•	Account opening/n•	Cash withdrawal/n•	Cash deposit/n•	Funds transfers/n•	Bills payment /n•	Airtime Purchase /nGeneral guidelines/n/nAgency Banking operates in partnership with agents to conduct financial transactions on behalf of the bank. Customers visit the agent locations to perform financial services. /nCustomer pays for the services. /n/nReward/Incentives /nTransaction commission to both the bank and the agent/n/nProject Objectives:/nTo grow retail accounts./nTo provide financial services to the unbanked/nBring banking services/ products closer to the people/nIncrease awareness of retail products/nEarn income from the services/ transactions performed/n/nMOBLE APP TRANSACTIONS/n/n1. Account opening With BVN/n	Agent keys in intending customer’s Bvn/n	BVN validates customer’s information./n	Agent impute customers e-mail, and phone number /n	Customer’s get an OTP on the mobile number provided /n	Agent inputs OTP to complete account opening./n/n2. Account Opening Without BVN/n	Agent keys in intending customer Surname and First name/n	Enters Date of Birth/n	Keys in E-mail (optional)/n	Enters Mobile number/n	Customer receive an OTP on the mobile number provided/n	Agent inputs OTP to complete account opening./n/n2. Funds transfer/Deposit /nI.	Zenith Bank (cash deposit)/n	Agent receives cash from customer/n	Agent imputes Customer’s account number/n	System validates account number/n	Agent imputes amount and narration./n	Agent enters PIN to complete cash deposit. /n	Agent’s Till account is debited, customer’s account is credited.     /n/nII.	Other Bank/n	Agent receives cash from customer/n	Agent imputes customer’s account number/n	Selects customer’s bank/n	System validates customer’s account information./n	Agent impute amount, Narration, senders name and phone number./n	Agent enters PIN to complete /n	Agent’s Till account is debited, other bank account is credited.     /n/n3. Cash Out/n	Agent imputes account number/n	System validate account number/n	Agent impute Amount /n	OTP is sent to customer’s alerts number./n	Agent imputes OTP and Pin to complete transaction./n	Agent Till account is credited, Customers account is debited./n/n4. Bills payments – Multichoice, Discos and all Quickteller billers are available on the platform. Fee is N100./n/n5. Air Time purchase – Airtime vending for all Telcos are available./n	Agents receives cash from customer/n	Select network operator/n	Inputs mobile number and Amount/n	Agent enters PIN to complete transaction/n	Agents Till is debited. /n	Customer mobile number is credited.

ZMoney Agent

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